Frequently asked questions
LOCATION
The Brow By Dionne Studio, is located on Boston Manor Road. To the rear of Prospect House.
Situated seconds from The University Of West London and GSK Brentford.
GETTING HERE
By Train: Brentford Station which is approx. 5 min walk to studio and Boston Manor Station which is approx. 10 min walk to studio.
By Bus: 195 , E8 towards Brentford, both stop directly outside the studio.
PARKING
There is no onsite parking, but you can park at Boston Manor Park car park which is situated across the road from the studio.
YOUR APPOINTMENT - Arrive on time
The Brow by Dionne is an appointment only studio. Please arrive on time for your appointment. If for any reason you are running late or cannot attend, please call the studio as soon as possible to let me know.
ATTENDING THE BROW BY DIONNE STUDIO - Attend alone
You must attend alone/unaccompanied. There is no facility/ waiting area to accommodate guests.
PERSONAL POSSESSIONS
Please limit your personal possessions that you bring to your appointment, to maintain hygiene standards.
REFRESHMENTS
You can bring your own refreshment to your appointment. If not a beverage will also be available if required.
PAYMENTS
The Brow by Dionne Studio, does not accept cash payments.
FORMS
Forms are required to be filled out before any treatment can commence at The Brow By Dionne Studio. This can be New Client Forms , Consultation Forms, Consent Forms, New Treatment Forms and Medical History Forms. Failure to fill out any form sent to you by The Brow By Dionne prior to your appointment can result in your appointment being cancelled.
PATCH TESTS
At The Brow by Dionne Studio, some treatments do require a patch test prior to the actual treatment being carried out. Patch Tests will be carried out for all new clients and any existing clients that may require a new one, this maybe for reasons such as travelling, changes in skincare, changes in health and changes to the ingredients being used in the treatment. Patch tests need to be carried out a minimum of 48hrs before the actual treatment date.
AGE LIMITS
Due to the nature of services provided by The Brow by Dionne Studio, all treatments carry a minimum age requirement.
Any client under the age of 16, will require a signed consent and must be accompanied by a parent/guardian over the age of 18.
To discuss which treatments are available to under 16s please contact the studio.
PREGNANCY / BREAST FEEDING
Due to changes within the body at this time and skin possibly becoming more sensitive, treatments such as Tinting, LVL, HD BrowSculpt and Semi-permanent Makeup are not permitted during pregnancy or whilst breast feeding.
If you are pregnant at any stage or breast feeding it is imperative that you notify the studio prior to any treatments, so that you can be treated in the safest and most-effective manner.
Whilst some treatments may not be available, your brows can still be shaped and kept tidy.
At The Brow by Dionne studio, the interest & wellbeing of clients is paramount above anything.
COVID
If you have tested positive to COVID, prior to your appointment please notify the studio to reschedule your appointment. Whilst you may have just flu like symptoms, COVID is easily passed on from person to person and can cause the skin to become highly sensitive, resulting in a reaction of the treatment due to be carried out.
If you have had COVID, please wait a minimum of 4 weeks after a negative test result before rebooking your treatment, a new patch test maybe required.
YOUR APPOINTMENT - Arrive on time
The Brow by Dionne is an appointment only studio. Please arrive on time for your appointment as treatment must commence at your booking start time. If late you may have the treatment cut short, & still be charged for the full session.
ATTENDING THE BROW BY DIONNE STUDIO - Attend alone
You must attend alone/unaccompanied. There is no facility/ waiting area to accommodate guests.
CANCELLATIONS
If you are not able to attend your appointment, cancellation notice is required 48-72 hours before your appointment date.
Failure to give notification within this time frame or no shows will result in a £10 charge being applied to your next appointment.
If your cancellation is due to a medical emergency or emergency out of your control, your appointment will be re scheduled and if you have paid a booking fee, your booking fee will not be refunded.
BOOKING FEES
Some treatments may require a booking fee to secure your appointment. This will be taken on the day of booking your treatment and will be deducted from your total treatment price on the day of your appointment. Failure to attend your appointment or cancel within the required time will result in your booking fee being forfeit.
WHAT IS HD BROWS?
HD Brows is a bespoke eyebrow treatment that is tailored to your eyebrows . More than just a standard eyebrow tint and wax. It is a unique design formula which includes custom-blended colour (tint), hair removal and brow make up application that is suitable for you. HD Brows is a great treatment if you are wanting to tame or try to regrow brows that were once there.
HOW LONG DOES HD BROWS LAST?
The effects of HD Brows can last around 4 weeks, however this can vary on a number of factors such as your hair growth, how well you look after your brows. The tint will gradually fade away and the final finishing design element of this treatment, will last until you next remove you face makeup.
DO I NEED TO DO A PATCH TEST?
Yes. A patch test is required at least 48 hours before your appointment and where there has been a 6-month lapse from the original allergy test or treatment. Patch test periods maybe subject to change as you may require one before each treatment, if changes have occurred since your last treatment. This will be discussed with you at time of your appointment.
IS THERE AN AGE LIMIT?
YES. The minimum age to get this treatment is 16 years old.
CAN MY BROWS BE TINTED WHEN PREGNANT?
NO. If your are pregnant, breastfeeding or undergoing IVF, then tint is not permitted.
Due to the changes in hormones, that can leave your skin more prone to reactions.
It does not mean that you cannot have HD Brows, it just means that the tint section will need to be excluded from the treatment.
I HAVE SPARSE OR OVERPLUCKED BROWS; CAN I STILL GET HD BROWS?
Yes, but you may need a regrowth programme to achieve the brows you want. In the meantime, you can fake it, till you make it with make up application.
CAN I HAVE A FACIAL THE DAY BEFORE MY APPOINTMENT?
Like with any brow treatment it is advised that any, fake tan, exfoliants, retinoids, AHAs or intense facials/peels should be avoided for at least a week prior to your HD Brow appointment. As the HD Brow treatment includes waxing and tinting, both these features may react on the skin, if the skin has been compromised due to tanning/facials etc.
WHAT’S AN HD BROWS RE-GROWTH PROGRAMME?
For some, the perfect brows may not be achieved after the first treatment. Those with over-plucked, sparse brows may need to be put onto a re-growth programme. You will be educated on the areas needed to grow in, so that we can improve the shape of your brows. As well as being shown how to use HD makeup to use on any gaps in your brows until your dream brow shape has been created.
WHAT IS HD BROWSCULPT LAMINATION?
HD Brow Sculpt is brow lamination. It's great if you want to achieve that full and fluffy eyebrow look, create symmetry in uneven brows or even tame unruly hairs.
Brow lamination is a two-step eyebrow perming treatment. First step is to correct the brow shape by setting the hairs in place using a chemical solution. This involves a cream being applied to the brows that breaks down bonds in the brow hair so they can be manipulated into a new position. The second step, requires another cream to be applied to rebuild these bonds and re set the brows into their new position.
HOW LONG DOES THE BROW LAMINATION LAST?
Brow lamination is a corrective treatment that can last up to 4-6 weeks. Longevity depends on your hair type and how you look after your brows. If maintained well, they can last up to 8 weeks.
IS THERE ANY MAINTENANCE?
Whilst not compulsory, its advised that you get a BrowSculpt Maintenance Treatment at 3-4 weeks after your initial HD BrowSculpt application. This will help aid in the condition of your brows and the longevity of the treatment.
DO I NEED TO DO A PATCH TEST?
Yes. A patch test is required at least 48 hours before your appointment and 6 months after your initial patch test/treatment if there has been a time lapse or if there has been any changes to your medical history.
IS THERE AN AGE LIMIT?
YES. The minimum age to get this treatment is 16 years old.
Anyone under the age of 18, will require signed consent and must be accompanied by a parent/guardian over the age of 18 at their appointment.
IS BROW LAMINATION SUITABLE FOR ME?
Brow lamination works for most eyebrow shapes and styles. From full brows to sparse, so is ideal treatment for anyone looking to improve the shape and look of their brows.
I HAVE FAKE TAN ON, WILL THIS AFFECT MY LAMINATION?
As chemical solutions, tint and wax are used in the process of Brow Lamination, you should avoid using fake tan, exfoliants, retinoids, AHAs or having intense facials/peels on your face for one to two weeks prior to your brow lamination appointment. The skin can become highly sensitive when using products/treatments such as these, which can result in skin reactions, skin grazing and green brows. If you have used any of these products or are unsure of when to have a facial please talk to The Studio.
IS BROW LAMINATION SAFE?
Yes, brow lamination is a safe treatment. As with any eyebrow treatment, you will be asked relevant questions and undertake the relevant patch test to ensure that the treatment and products are suitable for you.
EYEBROW LAMINATION AFTERCARE ADVICE
It’s always important to follow the aftercare given to you after your BrowSculpt treatment. For the first 24 hours, you should treat your brows with care, avoid getting them wet, steam baths and saunas. After this time, you can treat them as normal, simply brushing into place every morning with a spoolie.
WHAT IS A NOUVEAU LVL LASH LIFT?
This treatment is exclusive to Nouveau Lashes. It is a renowned lash treatment that creates length, volume and lift to your own natural lashes, by enhancing what you already have. It is a semi-permanent treatment that will grow out naturally.
HOW LONG DOES THE NOUVEAU LVL LASH LIFT LAST?
The results of the LVL Lash lift are immediate. It can last up to 8 weeks dependant on your natural lash growth and condition, this is why its a great treatment for those who have a low maintenance beauty schedule. Like with all treatments it is always imperative to follow the aftercare, to achieve the best results.
DO I NEED TO DO A PATCH TEST?
Yes. A patch test is required at least 48 hours before each and every treatment to minimise any risk of reactions between each appointment.
IS THERE AN AGE LIMIT?
YES. The minimum age to get this treatment is 16 years old.
Anyone under the age of 18, will require signed consent and must be accompanied by a parent/guardian over the age of 18 at their appointment.
IS LVL LASH LIFT SUITABLE FOR ME?
LVL Lash Lift is a great alternative to lash extensions and is a low maintenance treatment, for natural lashes. You have to be 18 years and over to have an LVL treatment.
IS LVL LASH LIFT DAMAGING TO YOUR NATURAL LASHES?
The Nouveau LVL Lash Lift products have been developed by NOUVEAU LASHES and have been packed with ingredients that enhance your lash health and strength such as collagen and oats, whilst minimising the risk of damage.
I HAVE A SENSITIVE LASHLINE CAN I STILL GET THE TREATMENT?
No. If you suffer with any issues/conditions to your lash line or they are sore, swollen, inflamed (eye infection). Then this treatment would not be suitable for you, as Nouveau LVL consists of chemical solutions, as well as tint being applied very close to this area and would result in an already compromised lash line reacting further.
NOUVEAU LVL LASH LIFT AFTERCARE ADVICE
For the first 48 hours, do not get your LVL lashes wet, avoid any steam, swimming, or washing your face with hot water. This is vital for maintaining that wonderful lift whilst your lashes lock into place. The LVL treatment also includes a lash tint, which helps to enhance the lashes, so mascara is not required. If you do wish to wear mascara please wait the full 48 hours before you apply any mascara to your lashes. Aftercare advice will be given to you at your appointment.
WHAT IS SEMI-PERMANENT MAKEUP?
Semi-permanent make-up or micro-pigmentation is a form of cosmetic tattooing. Treatments such as Ombre Brows, Lash Enhancements, Microblading and Lip Blush are all classed as semi-permanent makeup. It is where pigment is implemented into the upper dermis of the skin allowing you to have long-lasting make-up such as your eyebrows, eyeliner and lip colour.
WHAT IS OMBRE BROWS?
Ombre Brows is a form of semi-permanent makeup. It is a technique applied with a machine unlike Microblading which is applied using a small handheld manual tool. The Ombre Brow is designed to create a natural and soft looking brow via a shaded technique, which is great for enhancing or defining your natural brows.
HOW LONG DOES OMBRE BROWS LAST?
Ombre Brows can last up to 15 months, however this can vary depending on maintenance, following aftercare, sun exposure, skin type and medications. If well looked after they may last longer. It is recommended that you have a colour boost as you may experience some fading.
WHAT IS A COLOUR BOOST?
A Colour Boost, is where pigment will be applied into the skin in the same way as your initial treatment, to maintain and boost colour that has faded throughout the months since your initial treatment. Colour boost treatments are advised a minimum of 6 months to a maximum of 15 months from your last treatment, depending on the area treated. Any boosts required after the 15 months will be classed as a new treatment.
DO I NEED TO DO A PATCH TEST?
Yes. All semi-permanent makeup treatments require a patch test and an in depth consultation. This is required a minimum of 48 hours before your treatment. You will be booked in for a consultation and patch test prior to any semi-permanent treatment. No treatment will be carried out without a patch test.
IS THERE AN AGE LIMIT?
YES. The minimum age to get this treatment is 18 years old.
CAN I STILL WAX MY EYEBROWS AFTER MY TREATMENT?
You cannot tint, wax or thread your eyebrows until at least 8 weeks after your final treatment, providing that your eyebrows have completely healed. Once this time has passed you can tint, wax or thread your eyebrows as normal.
I'M ON MEDICATION, CAN I STILL GET OMBRE BROWS?
Whilst there are many medications that do not interfere with getting your semi-permanent treatment, there are some that do and may require your GP signoff in the form of a GP letter, in order to proceed. Any medications/illnesses/medical treatments must be disclosed and will be discussed at your consultation, .
I'M PREGNANT/BREAST FEEDING, CAN I GET OMBRE BROWS?
Because of the changes that occur to the body during this time, it is advised that you wait till after pregnancy and until you have completely stopped breast feeding to consider having a semi-permanent makeup procedure done.
IS THERE AN AFTERCARE PROGRAMME THAT I HAVE TO FOLLOW?
Yes, initially after your treatment there will be aftercare that you will need to follow which is necessary to achieve the best results. This information will be discussed with you at your consultation and given to you at your treatment.
WHAT IS SEMI-PERMANENT MAKEUP?
Semi-permanent make-up or micro-pigmentation is a form of cosmetic tattooing. Treatments such as Ombre Brows, Lash Enhancements, Microblading and Lip Blush are all classed as semi-permanent makeup. It is where pigment is implemented into the upper dermis of the skin allowing you to have long-lasting make-up such as your eyebrows, eyeliner and lip colour.
WHAT IS MICROBLADING?
MICROBLADING is a form of semi-permanent makeup. It is a technique in which a small handheld manual tool (not machine) is used to apply semi-permanent pigment in the form of hair strokes into the upper dermis of the skin. Each individual hair stroke is created by hand and is implemented to mimic the pattern of hair growth.
HOW LONG DOES MICROBLADING LAST?
Microblading can last up to 12 months, however this can vary depending on maintenance, following aftercare, sun exposure, skin type and medications. If well looked after they may last longer. It is recommended that you have a colour boost as you may experience some fading.
WHAT IS A COLOUR BOOST?
A Colour Boost, is where pigment will be applied into the skin in the same way as your initial treatment, to maintain and boost colour that has faded throughout the months since your initial treatment. Colour boost treatments are advised a minimum of 6 months to a maximum of 11 months from your last microblading treatment. Any boosts required after the 12 months will be classed as a new treatment.
I HAD MY INITIAL MICROBLADING DONE WITH ANOTHER ARTIST, CAN I BOOK A TOUCH-UP WITH YOU?
No. Touch-ups or corrections can not be carried out for clients, who did not get their initial treatment at The Brow by Dionne Studio. Whilst it is understood that this can be frustrating, if you did not receive the results you wanted elsewhere.
If you require a top-up speak to your initial artist and explain what you do/don't like about your treatment and work with them to get the results you require.
I HAD MICROBLADING DONE YEARS AGO ESLSEWHER, CAN I BOOK IN MY NEW TREATMENT WITH YOU?
Yes. The only treatment offered by The Brow by Dionne Studio for old microblading done previously from another artist is Ombre Brows. The previous work will need to be over a certain time frame and the colour faded. You will be booked in for a consultation prior for your brows to be assessed to see if they will be suitable for the Ombre treatment to be carried out.
DO I NEED TO DO A PATCH TEST?
Yes. All semi-permanent makeup treatments require a patch test and an in-depth consultation. This is required a minimum of 48 hours before your treatment. You will be booked in for a consultation and patch test prior to any semi-permanent treatment. No treatment will be carried out without a patch test.
IS THERE AN AGE LIMIT?
YES. The minimum age to get this treatment is 18 years old.
CAN I STILL WAX MY EYEBROWS AFTER MY TREATMENT?
You cannot tint, wax or thread your eyebrows until at least 8 weeks after your final treatment, providing that your eyebrows have completely healed. Once this time has passed you can tint, wax or thread your eyebrows as normal.
I'M ON MEDICATION, CAN I STILL GET OMBRE BROWS?
Whilst there are many medications that do not interfere with getting your semi-permanent treatment, there are some that do and may require your GP signoff in the form of a GP letter, in order to proceed. Any medications/illnesses/medical treatments must be disclosed and will be discussed at your consultation
I'M PREGNANT/BREAST FEEDING, CAN I GET OMBRE BROWS?
Because of the changes that occur to the body during this time, it is advised that you wait till after pregnancy and until you have completely stopped breast feeding to consider having a semi-permanent makeup procedure done.
IS THERE AN AFTERCARE PROGRAMME THAT I HAVE TO FOLLOW?
Yes, initially after your treatment there will be aftercare that you will need to follow which is necessary to achieve the best results. This information will be discussed with you at your consultation and given to you at your treatment.
WHAT IS SEMI-PERMANENT MAKEUP?
Semi-permanent make-up or micro-pigmentation is a form of cosmetic tattooing. Treatments such as Ombre Brows, Lash Enhancements, Microblading and Lip Blush are all classed as semi-permanent makeup. It is where pigment is implemented into the upper dermis of the skin allowing you to have long-lasting make-up such as your eyebrows, eyeliner and lip colour.
WHAT IS SEMI-PERMANENT EYE LINER?
Semi-permanent Eyeliner is a form of semi-permanent makeup. It is a procedure that can enhance your eye shape, add volume to your lash line which makes the lashes look fuller and best of all saves time every morning if you use pencil. The procedure is applied with a machine.
HOW LONG DOES SPMU EYE LINER LAST?
Typically they can last up to a year, however they can last longer, but like with all semi-permanent makeup it can fade .
DO I NEED TO DO A PATCH TEST?
Yes. All semi-permanent makeup treatments require a patch test and an in-depth consultation. This is required a minimum of 48 hours before your treatment. You will be booked in for a consultation and patch test prior to any semi-permanent treatment. No treatment will be carried out without a patch test.
IS THERE AN AGE LIMIT?
YES. The minimum age to get this treatment is 18 years old.
IS THE EYE LINER TREATMENT PAINFUL?
There is little discomfort with this treatment though everyone's pain threshold is different. There will be numbing agent applied to the eyelid area to make your procedure as comfortable as possible.
I'M ON MEDICATION, CAN I STILL GET A SEMI-PERMANENT TREATMENT?
Whilst there are many medications that do not interfere with getting a semi-permanent treatment, there are some that do and may require your GP signoff in order to proceed. This will be discussed at your consultation, any medications/illnesses/medical treatments must be disclosed.
I'M PREGNANT/BREAST FEEDING, CAN I GET A SEMI-PERMANENT TREATMENT?
Because of the changes that occur to the body during this time, it is advised that you wait till after pregnancy and until you have completely stopped breast feeding to consider having a semi-permanent makeup procedure done.
IS THERE AN AFTERCARE PROGRAMME THAT I HAVE TO FOLLOW?
Yes, initially after your treatment there will be aftercare that you will need to follow which is necessary to achieve the best results. This information will be discussed with you at your consultation and given to you at your treatment.
WHAT IS SEMI-PERMANENT MAKEUP?
Semi-permanent make-up or micro-pigmentation is a form of cosmetic tattooing. Treatments such as Ombre Brows, Lash Enhancements, Microblading and Lip Blush are all classed as semi-permanent makeup. It is where pigment is implemented into the upper dermis of the skin allowing you to have long-lasting make-up such as your eyebrows, eyeliner and lip colour.
WHAT IS SEMI-PERMANENT LIP BLUSH / LINER?
Lip Blush / Lip Liner is a form of semi-permanent makeup. It is a procedure that can enhance the natural lips colour, shape and definition but it cannot make the lips fuller ( bigger). The procedure is applied with a machine similar to Ombre Brows.
HOW LONG DOES LIP COLOUR ENHANCMENTS LAST?
They can last up to 12 - 24 months, however this can vary depending on maintenance, following aftercare, sun exposure, skin type , medications and the general health of your lips. If well looked after they may last longer, but this is different from person to person. It is recommended that you have them toped up as you may experience some fading.
DO I NEED TO DO A PATCH TEST?
Yes. All semi-permanent makeup treatments require a patch test and an in-depth consultation. This is required a minimum of 48 hours before your treatment. You will be booked in for a consultation and patch test prior to any semi-permanent treatment. No treatment will be carried out without a patch test.
IS THERE AN AGE LIMIT?
YES. The minimum age to get this treatment is 18 years old.
IS THE LIP COLOUR TREATMENT PAINFUL?
Everyone's pain threshold is different. You may feel some discomfort during your treatment, but a numbing agent is applied before hand to your lips, to make your procedure as comfortable as possible.
I'M ON MEDICATION, CAN I STILL GET A SEMI-PERMANENT TREATMENT?
Whilst there are many medications that do not interfere with getting a semi-permanent treatment, there are some that do and may require your GP signoff in order to proceed. This will be discussed at your consultation, any medications/illnesses/medical treatments must be disclosed.
I'M PREGNANT/BREAST FEEDING, CAN I GET A SEMI-PERMANENT TREATMENT?
Because of the changes that occur to the body during this time, it is advised that you wait till after pregnancy and until you have completely stopped breast feeding to consider having a semi-permanent makeup procedure done.
IS THERE AN AFTERCARE PROGRAMME THAT I HAVE TO FOLLOW?
Yes, initially after your treatment there will be aftercare that you will need to follow which is necessary to achieve the best results. This information will be discussed with you at your consultation and given to you at your treatment.
At The Brow By Dionne, Health and Safety procedures are always rigorously enforced and have been increased so that you can enjoy your treatment knowing that my priority is to keep you and myself as safe as possible.Here are a few specifics to help you prepare for your visit and minimise the risk of infections transmission.
CLIENT SCREENING
If you feel that you maybe suffering from colds/flu, eye infections or any other contagious infection that may prevent of inhibit your treatment please notify the studio as soon as possible to rearrange your appointment.
Prior to your appointment you maybe be required to complete a COVID - 19 form. This will be sent to you via email/SMS. Failure to fill out this form will result in the cancellation of your appointment.
HAND HYGIENE
There are hand washing facilities available at the Studio as well as hand sanitiser. These will be available for your use throughout your visit.
FACE COVERINGS
During your visit I will be wearing PPE (Personal Protective Equipment).
Whilst not mandatory, if you require a facemask please bring one with you, otherwise one can be provided for you. You may be required to wear a face mask throughout your treatment where appropriate.
All procedures/protocols have been implemented for everyone's safety at The Brow By Dionne. I thank you in advance for your compliance and understanding.